A missing material category, a workflow that forces you to work around the platform instead of through it, a feature you wish existed. This isn't limited to partner accounts, any trader who runs into a real gap can flag it, and it gets read by a person, not filed into a queue. The platform gets built based on what real trading businesses actually run into, not just what looks right from the outside, and that only works if the gaps actually get flagged.
You trade something regularly and there's no dedicated page or Index entry for it yet.
You're working around a limitation rather than through it, forcing your process into a form that wasn't built for it.
Something concrete, not just "make it better," a specific gap you'd actually use if it were filled.
The more specific the better. "I need to list mixed loads with two different materials in one listing, and there's currently no way to do that cleanly" tells us exactly what broke down and why it matters. A vague "make listings better" is much harder to act on, not because it isn't valid feedback, but because there's nothing concrete to actually build against.
Email cs@scraptrade.com.au directly, the same team that handles account and platform queries. There's no separate feature-request form to fill out, and no promise of a status tracker or a guaranteed build, being upfront about that matters more than pretending otherwise. What you get is a real read by a real person, weighed against what other traders are asking for.
See Contact Us for other enquiry types, and the Partner Program if you're trading enough volume that a dedicated point of contact and earlier access to new features would be worth an ongoing relationship rather than a one-off email.
Not every request becomes a feature, and it would be a real overclaim to suggest otherwise. Some are genuinely one-off edge cases, some conflict with how a mechanism is deliberately designed to work, some are already on the roadmap and simply haven't shipped yet. What actually happens is real requests get weighed against each other, the ones that come up repeatedly, from different traders describing the same underlying gap in different words, are the ones that carry the most weight. A single request rarely changes anything on its own. A pattern across many does.
It goes to cs@scraptrade.com.au, the same team that handles account and platform queries, read by people, not filed into a queue nobody checks. It's not a dedicated ticketing system with a status tracker, just a real inbox that gets read.
No, and it would be dishonest to imply otherwise. Some requests are one-off edge cases, some conflict with how the platform is designed to work, some are already planned. What we can commit to is reading it and weighing it against what other traders are asking for, not that any specific request becomes a feature.
The Partner Program includes a dedicated point of contact and early access to new features as part of an ongoing account relationship. This is the same basic idea, tell us what's missing, opened up to anyone trading on ScrapTrade, not just partner accounts.
The specific situation, not just the feature. "I need to list mixed loads with two different materials in one listing" is more useful than "better listing options," it tells us exactly what you were trying to do and where it broke down.
You can, cs@scraptrade.com.au handles both, but if it's clearly broken rather than missing, mention that directly so it gets triaged as a fix rather than a feature suggestion.
Send it to cs@scraptrade.com.au, specific beats vague every time.
Email cs@scraptrade.com.au